DELIVERY SERVICES & UNDELIVERED ITEMS
WHICH POSTAL SERVICES DO WE USE?
We dispatch all orders within 24 hours Monday-Friday
Most items are dispatched 1st class Royal Mail (non traceable) unless otherwise specified at time of order.
Large/Heavy items are dispatched by Parcel-force which are traceable in the UK and usually arrive within 2 working days. If we use this service for your order we will contact you with a tracking number.
Note: if your parcel is confirmed as delivered by a ‘Traceable’ service and you claim to have not received it, you must take this up with the relevant provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.
International items (out side of the U.K) are sent via Royal Mail as standard (non traceable).
We send items using ‘International Signed For’ service for some areas including Russia & Brazil.
For larger orders to some countries including Australia, USA & Canada we use UPS.
HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?
U.K 1-3 WORKING DAYS
We quote three working days for orders dispatched to the U.K. Should you not be at home when a delivery is attempted, your postman should leave a slip through your door and your package will be returned to your closest main post office waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you before re-shipping your item. In most cases we will charge a postage fee to re-send items which have been returned to us.
Note: It is the buyers responsibility to make sure someone is home to receive the package � most of our products do not fit through the letter box.
In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination, you can contact us any-time regarding your order but we ask you to wait 21 days before we consider any action.
INTERNATIONAL 5-14 DAYS
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations, you can contact us any time regarding your order we ask you to wait 25 days for EU countries and 35 days for non-EU countries before we consider any action.
WHAT IF MY ORDER HAS NOT ARRIVED?
You must contact us within 40 days of dispatch of your order to report non-delivery otherwise your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of finding them.