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Shipping & Refund Policy

Free Shipping over £20

Please note this applies to Love Specs only and not to cook books or other items due to their weight.

WHICH POSTAL SERVICES DO WE USE?

We dispatch all orders within 2 working days

UK

Free shipping items are despatched via Royal Mail 2nd Class and usually arrive within 1 week of dispatch, however this is not guaranteed and in rare cases could take up to 2 weeks, we do offer tracked and priority services as an upgrade if required.

Next day services – please note that we only ship on weekdays so any next day services ordered on a weekend will be shipped on the Monday and arrive on Tuesday.

Note: if your parcel is confirmed as delivered by a Tracked service and you claim to have not received it, you must take this up with the relevant provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.
EU SHIPPING

Unfortunately we are currently unable to ship to the EU due to changes in the tax laws. These laws are complex and as we are run by volunteers we don’t have the resource to deal with them. We are working on a solution but don’t have a timeline. We will update the situation as we know more.

INTERNATIONAL

International items (out side of the U.K) are sent via Royal Mail as standard and only tracked services are available for safety.

For larger orders to some countries including Australia, USA & Canada we use DHL.

CUSTOMS COSTS

Please note that if ordering internationally you may be liable for customs duty or additional taxes. These are not charged by Love Specs but by your own government for importing products. They can vary from country to country and it is your responsibility to check on these before order.

Please Note: Now that the UK has left the EU this advice applies to European Countries also.

HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?

U.K : Up to 2 weeks.

95% of orders dispatched to the U.K. arrive within 1 week, however in rare cases it can take up to weeks with our free shipping option. Should you not be at home when a delivery is attempted, your postman should leave a slip through your door and your package will be returned to your closest main post office waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you before re-shipping your item. In most cases we will charge a postage fee to re-send items which have been returned to us.

Note: It is the buyers responsibility to make sure someone is home to receive the package  most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 14 days to arrive at their destination, you can contact us any-time regarding your order but we ask you to wait 14 days before we consider any action.

INTERNATIONAL 5-14 DAYS

International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations, you can contact us any time regarding your order we ask you to wait 25 days for EU countries and 35 days for non-EU countries before we consider any action.

WHAT IF MY ORDER HAS NOT ARRIVED?

You must contact us within 40 days of dispatch of your order to report non-delivery otherwise your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of finding them. Contact if you have any issues with delivery.